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Your Goals, Our Guidance.
We’re Here When You Need Us.

No question is too small, no plan too big. Reach out today and let’s explore the best path forward for you and your finances.

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We value your voice

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At Clockwork Finance, your feedback helps us do better. Whether it’s recognising a team member who went above and beyond, or letting us know if something didn’t meet your expectations, we welcome your input. Sharing your experience allows us to provide the best service possible and build stronger, lasting relationships with our clients.
Brett Allen
Director / Founder

Compliments and Complaints

Compliments

Our team loves hearing when we’ve made a positive difference. If a member of our team has provided exceptional service, please let us know using the details below so we can acknowledge and celebrate their efforts.

Complaints

If you feel we haven’t provided the level of service you deserve, we encourage you to share your concerns. We aim to make the process straightforward and fair.

Contact Us

You can contact us by:
Email: hello@clockworkfinance.com.au

When writing to us, please include as much detail as possible so we can understand and respond effectively.

Already lodged a complaint?

If you’ve already raised a complaint, you can contact us at any time for an update. Please refer to your earlier communication when doing so.

Our process

  1. Acknowledgment
    We’ll acknowledge your complaint within 3 business days of receiving it.
  2. Investigation
    We’ll investigate your complaint thoroughly and work to resolve it as quickly as possible. If we need more than 45 days to resolve your complaint, we’ll keep you informed, provide a revised timeline, and remind you that you can escalate your complaint to the Australian Financial Complaints Authority (AFCA) if you wish.
  3. Resolution
    Once our investigation is complete, we’ll advise you of the outcome and clearly explain our decision.

If you’re not satisfied

if you’re unhappy with how we’ve handled your complaint, or if you haven’t heard from us within 45 days, you can refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service.

AFCA Contact Details: Contact us | Australian Financial Complaints Authority (AFCA)